A clear agreement for a trusted experience

2. Definitions & interpretation

How key terms are used

For the purposes of these Terms, the following definitions apply:

• "User", "you", or "your" means any individual accessing or using the Website.
• "Company", "we", "us", or "our" means Redemption Lifestyle Private Limited.
• "Products" means all goods available for purchase through the Website.
• "Authorized Channels" means the Company's official Website and any platform explicitly designated by the Company.
• "Third-Party Platforms" means any external websites, marketplaces, or services not owned or controlled by the Company.

These definitions apply uniformly throughout these Terms unless the context requires otherwise.

3. User eligibility & representations

Your responsibility while using the Website

By using the Website, you confirm that:

• You are at least eighteen (18) years of age, or accessing the Website under lawful supervision.
• You possess the legal capacity to enter into binding agreements.
• All information you submit is true, accurate, and complete.
• You will not use the Website for any unlawful, fraudulent, or abusive purpose, including identity misrepresentation or financial fraud.

Violation of any of the above may result in immediate suspension or termination of access, and potential legal proceedings.

4. Account registration, security & responsibility

Keep your account personal and secure

Your account is personal and non-transferable. You are solely responsible for maintaining the confidentiality of your login credentials and for all activities conducted through your account.

The Company shall not be liable for any loss or unauthorized transactions resulting from your failure to keep your account secure. You must notify us immediately upon suspecting any unauthorized access to your account.

5. Privacy & data protection

Responsible handling of personal information

We are committed to handling your personal information responsibly. The Company may collect and process personal data — including name, contact details, transactional records, and usage data — for purposes such as order fulfillment, customer support, analytics, and service improvement.

While we implement reasonable technical and administrative safeguards, we cannot guarantee absolute data security. The Company shall not be held liable for unauthorized access or data breaches beyond its reasonable control.

For full details on how we collect and use your data, please refer to our Privacy Policy.

6. Brand philosophy & usage disclaimer

Science-led skincare, with honest expectations

At Redemption Skin Essentials, a brand of Redemption Lifestyle Private Limited, every formulation is developed with a deep commitment to quality, safety, and scientific integrity. We craft skincare that respects both the science of the skin and the individuality of every customer.

Our products are formulated for a wide range of skin types; however, skincare is inherently personal. Results may vary based on your skin type, sensitivity, environment, and lifestyle. All products are offered without guarantees of specific outcomes.

We strongly recommend reviewing the full ingredient list, performing a patch test prior to first use, and consulting a dermatologist or healthcare professional where necessary.

All content on our Website, packaging, and marketing materials is for general informational purposes only and does not constitute medical advice, diagnosis, or treatment.

By using our products, you acknowledge and agree that:

• Redemption Lifestyle Private Limited does not make medical claims.
• Individual results, reactions, and sensitivities may vary.
• Redemption Lifestyle Private Limited is not liable for adverse reactions, allergies, or misuse of products.
• Improper use, storage, or failure to follow usage instructions is outside the Company's responsibility.

7. Product information, descriptions & accuracy

Accuracy, imagery, and occasional corrections

We strive to keep all product information on the Website accurate and current. However, errors or omissions may occasionally occur.

Product images are for illustrative purposes only. Minor variations in appearance, packaging, colour, texture, or formulation may occur and shall not be considered defects. The Company reserves the right to:

• Correct any errors, inaccuracies, or omissions at any time.
• Update or modify product information without prior notice.
• Cancel or refuse any order placed on the basis of incorrect pricing or information, including after order confirmation.

The Company shall not be liable for any loss or inconvenience arising from such inaccuracies or corrections.

8. Products, services & pricing

Pricing and availability may change

All prices on the Website are subject to change without prior notice. Product availability is not guaranteed and may vary based on stock levels and operational factors.

The Company reserves the right to:

• Modify product pricing at any time.
• Discontinue any product or service without prior notice.
• Limit quantities available for purchase.
• Cancel or refuse any order due to pricing errors, stock unavailability, or other operational reasons.

The Company shall not be liable for any loss arising from changes in pricing, availability, or order cancellations.

9. Order placement, acceptance & verification

Orders are accepted after verification

All orders placed on the Website constitute an offer to purchase and are subject to acceptance by the Company. Order acceptance occurs only upon successful payment authorization, verification, and internal validation. Receipt of payment or an order confirmation email does not by itself constitute acceptance.

The Company reserves the right to refuse, cancel, or limit any order in cases involving:

• Suspected fraudulent or unauthorized transactions.
• Pricing errors or incorrect product information.
• Product unavailability or stock limitations.
• Failed payment authorization or verification.

The Company may require additional information or verification before processing any order. If a cancellation occurs after payment, a refund will be initiated in accordance with our Refund Policy.

10. Order cancellation policy

If plans change, here is what to know

We understand that plans change. Below is what you need to know about cancellations.

Cancellation requests will only be considered if the order has not yet been processed, packed, or dispatched. Once an order enters processing, packaging, or dispatch stages, cancellation is no longer possible.

All cancellation requests are subject to review and approval by the Company. If approved, refunds will be initiated to the original payment method within 5-7 business days, subject to banking and payment gateway timelines.

The Company also reserves the right to cancel any order at any stage due to:

• Product unavailability or stock constraints.
• Pricing or technical errors.
• Suspected fraudulent or unauthorized transactions.
• Operational or logistical constraints.

In such cases, any amount received will be refunded in accordance with our Refund Policy.

11. Returns, refunds & replacements

How we handle genuine order issues

We stand behind the quality of our products. Here is how we handle genuine issues with your order.

Processing & refunds

All return and replacement requests are subject to verification, inspection, and approval by the Company. Approved refunds will be processed within 5-7 business days to the original payment method, subject to banking timelines. Replacements are subject to product availability.

What we do not accept

• Change of mind or personal preference.
• Subjective dissatisfaction not supported by objective evidence of a defect.
• Minor variations in product appearance, packaging, colour, or texture.

12. Shipping, delivery & fulfilment

Reliable fulfilment with clear expectations

We aim to get your products to you as quickly and reliably as possible.

Processing & standard delivery

Orders are typically processed within 24-48 hours of payment confirmation. Standard delivery timelines are 5-7 business days and are indicative in nature — not guaranteed delivery commitments.

Same-day delivery

Same-day delivery is available in select serviceable pin codes, subject to order cut-off timings, product availability, and operational feasibility. While we endeavor to fulfill such orders within the same day, same-day delivery is not guaranteed.

Shipping charges

Shipping charges, where applicable, are determined based on logistics, delivery location, order value, and other operational factors. These are subject to change at any time without prior notice.

Delivery delays & liability

The Company shall not be liable for any delay or failure in delivery arising from circumstances beyond its control, including:

• Courier partner delays or service disruptions.
• Weather conditions or natural events.
• Government restrictions or regulatory actions.
• Incorrect or incomplete shipping information provided by the customer.
• Unforeseen operational or technical disruptions.

Delivery timelines will be extended accordingly in such events without any liability on the Company.

13. Third-party platform disclaimer

Official channels help ensure authenticity

We strongly recommend purchasing Redemption Skin Essentials products through our official Website to ensure product authenticity, quality, and direct customer support.

The Company does not guarantee the authenticity, quality, storage conditions, or product integrity of items purchased through third-party platforms, marketplaces, or independent sellers.

The Company shall not be liable for any issues arising from such purchases, including:

• Improper storage or handling.
• Expired, tampered, or counterfeit products.
• Packaging damage or product deterioration.

All concerns related to third-party orders must be raised with the respective seller or platform. The Company has no obligation to process refunds, replacements, or service requests for such transactions and reserves the right to deny any claim where valid proof of purchase from the official Website is not provided.

14. Website security

Use the Website responsibly

We implement reasonable measures to maintain the security and proper functioning of this Website. All users are expected to access and use the Website responsibly and in compliance with applicable laws.

Prohibited activities include, but are not limited to:

• Unauthorized access or attempts to access restricted areas, accounts, or databases.
• Probing, scanning, or testing system or network vulnerabilities without authorization.
• Circumventing or attempting to bypass security measures or authentication systems.
• Introducing or transmitting viruses, malware, or malicious code.
• Interfering with, disrupting, or impairing the Website or its connected networks.
• Use of automated tools, bots, or scraping methods without prior written consent.

Violations may result in suspension or termination of access, cooperation with law enforcement, and civil or criminal liability.

15. Consent to communications

Transactional and promotional updates

By using the Website, you expressly consent to receiving communications from us via email, SMS, WhatsApp, and push notifications. These may include transactional, service-related, and promotional messages.

You may opt out of promotional communications at any time by following the unsubscribe instructions included in those messages. However, you cannot opt out of essential transactional communications necessary for order processing, account management, or compliance purposes.

16. MRP disclaimer

Prices can vary across channels

The Maximum Retail Price (MRP) of products may vary across sales channels, platforms, geographic locations, and promotional campaigns. Prices on the Website may differ from those printed on product packaging due to logistics costs, platform pricing policies, taxes, or promotional activities.

The MRP printed on the product packaging is final and binding for retail purposes at the time of purchase. No claims, refunds, or price adjustments will be entertained on the basis of price differences observed across channels or time periods.

17. Special features, functionality & events

Additional terms may apply

From time to time, we may introduce special offers, limited-time features, or events. These may be subject to additional terms, which will be incorporated by reference and are binding upon participation. The Company reserves the right to modify, suspend, or discontinue any such feature at any time without prior notice.

18. Limited license

Personal, non-commercial access

We grant you a limited, revocable, non-exclusive, and non-transferable license to access and use the Website strictly for personal, non-commercial purposes. This license does not include rights to:

• Reproduce, copy, sell, or commercially exploit any portion of the Website or its content.
• Modify, adapt, or create derivative works from the Website.
• Use data mining, scraping, or automated tools.
• Remove or alter any proprietary notices or branding.

Unauthorized use will result in immediate termination of this license and may lead to legal action.

19. Intellectual property rights

Our content, branding, and formulations

All content on the Website — including text, graphics, images, product designs, formulations, logos, trademarks, layouts, and software — is the exclusive property of Redemption Lifestyle Private Limited or its licensors and is protected under applicable intellectual property laws.

No part of the Website or its content may be copied, reproduced, published, transmitted, or otherwise exploited without prior written permission from the Company. Unauthorized use may result in civil and/or criminal liability.

20. Our rights & obligations

Service changes and availability

The Company reserves the right to modify, suspend, restrict, or discontinue any aspect of its products, services, or Website at any time without prior notice.

While we endeavour to provide accurate information and uninterrupted services, we do not guarantee that the Website will always be error-free, secure, or continuously available. Any failure or delay in enforcing any provision of these Terms shall not constitute a waiver of our rights.

21. Representations & warranties disclaimer

Provided on an “as is” basis

All products, services, and content are provided on an "as is" and "as available" basis, without warranties of any kind, whether express or implied. To the fullest extent permitted by applicable law, we disclaim all warranties, including:

• Implied warranties of merchantability and fitness for a particular purpose.
• Accuracy, completeness, or reliability of information.
• Uninterrupted, secure, or error-free operation of the Website or services.

We do not warrant that our products will meet individual expectations or achieve specific results for every user.

22. Indemnification

Your obligation to protect the Company

You agree to indemnify, defend, and hold harmless Redemption Lifestyle Private Limited, its directors, officers, employees, affiliates, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising from:

• Your use or misuse of the Website or services.
• Your breach of these Terms.
• Your violation of any applicable law, regulation, or third-party rights.

This obligation survives termination of these Terms and your use of the Website.

23. Termination

Access may be suspended or terminated

The Company reserves the right to suspend, restrict, or terminate your access to the Website at any time and without prior notice, including for violation of these Terms, suspected fraudulent activity, or misuse of the platform. Upon termination, your right to access the Website ceases immediately.

24. Force majeure

Events beyond reasonable control

The Company shall not be liable for any failure, delay, or interruption in performance due to events beyond its reasonable control, including acts of God, natural disasters, pandemics, war, government actions, strikes, supply chain disruptions, technical failures, or failures of third-party service providers. Our obligations shall be suspended for the duration of such events without liability.

25. Governing law & jurisdiction

India law and Mumbai jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising from these Terms, the Website, or the use of our products and services shall be subject to the exclusive jurisdiction of competent courts in Mumbai, Maharashtra.